Talix Restores Court System After Cyberattack

Customer Snapshot

Industry: Government / Legal
Company Size: Large Municipal Court System
Location: Major U.S. City
Focus: Delivering uninterrupted judicial services and public access to justice

Executive Summary

Following a severe cyberattack that crippled operations, a major city’s court system faced widespread disruption. Critical systems were offline, and the ability to serve the public was severely impacted. The court system needed immediate, expert intervention to restore functionality and secure its digital infrastructure.

After a total of 800 hours of recovering, rebuilding, and training, we were able to step away.

The Solution: On-Site Recovery and Infrastructure Rebuild

Talix deployed five experienced engineers on-site for four weeks. The team worked around the clock to wipe compromised systems, reimage 80 computers, rebuild servers, and restore the network from scratch. In addition to infrastructure recovery, Talix engineers provided hands-on support for desktop, phone, and printer issues as court operations resumed. Once stability was achieved, Talix conducted in-person training for the court’s IT staff, focusing on cybersecurity best practices and incident prevention.

The Results: Rapid Recovery, Operational Continuity, and Security Awareness

Full Infrastructure Recovery

Talix rebuilt the court’s IT environment from the ground up, restoring access to critical systems and enabling the court to resume operations.

On-Site Troubleshooting and Support

Engineers resolved hardware and software issues across desktops, phones, and printers, ensuring a smooth return to service.

Cybersecurity Training

Talix trained the court’s IT staff on best practices to strengthen defenses and reduce the risk of future attacks.

The Bottom Line

Talix delivered a comprehensive recovery solution that restored critical court operations after a cyberattack. Our rapid response, technical expertise, and commitment to knowledge transfer empowered the court system to recover quickly and build long-term resilience.