Modernizing Voice Infrastructure: A Statewide Rollout of RingCentral

Customer Snapshot

Industry: Financial Services
Company Size: Regional Bank with 60+ Branches
Location: Ohio
Focus: Delivering secure, customer-focused banking services across Ohio communities.

Executive Summary

The bank’s legacy phone systems were increasingly difficult to manage and costly to maintain. With over 60 branches across Ohio, the organization faced challenges in ensuring consistent call quality, managing hardware failures, and scaling communication tools to meet evolving needs.

To address these issues, the bank partnered with Talix to implement a cloud-based voice solution. This strategic upgrade delivered:

  • Unified communication across all branches
  • Improved call reliability and voice quality
  • Centralized management and reporting
  • Annual savings of $20,000+ in licensing and maintenance
  • Scalable platform for future growth and integrations

The Solution: From Legacy to Cloud Voice

Talix collaborated with the bank’s IT and operations teams to design and execute a phased migration plan. The solution included:

  • Audit of existing infrastructure and call flows
  • Configuration and deployment of cloud-based endpoints
  • Staff training and change management support
  • Integration with Microsoft 365 and mobile devices
  • Ongoing support and optimization post-deployment

The Results: Simpler, Smarter Communication

Improved Customer Experience

Branch staff now benefit from reliable, high-quality voice service—ensuring smooth interactions with customers and internal teams.

Operational Efficiency

Centralized management tools allow IT to monitor and support all locations from a single dashboard, reducing support overhead.

Cost Savings

By eliminating legacy licensing and maintenance costs, the bank saves over $20,000 annually—freeing budget for innovation.

Future-Ready Platform

RingCentral’s cloud platform enables the bank to scale communication tools as it grows, with built-in support for video, messaging, and integrations.

The Bottom Line

This statewide phone system upgrade was a strategic investment in the bank’s communication infrastructure. With Talix’s guidance, the organization now benefits from a modern, cost-effective, and scalable voice solution that supports its mission of delivering exceptional service to Ohio communities.